Partnership Refund Policy
No change-of-mind refunds after payment. Your rights under Australian law remain protected.
No change-of-mind refunds after payment
Once payment for an agreed Brand Partnership has been processed, we do not offer change-of-mind refunds. This includes changing business priorities, deciding not to continue, finding a different marketing provider, or deciding the partnership is no longer wanted. This policy is subject to your agreement and rights that cannot be excluded by law.
What the fee covers
The fee covers agreed onboarding, preparation and 12 months of promotional services. It is separate from product stock and wholesale payments. The proposal confirms the scope, launch arrangements, total price and any committed third-party costs before payment. A payment is not described as wholly earned merely because it has been received.
Cancellation and unused activity
Choosing to withdraw does not automatically entitle you to a full refund, a refund for unused months, or conversion of the fee into advertising credit. We assess any cancellation against the accepted agreement and applicable law. Where an adjustment is required, it accounts for services properly provided and reasonable, evidenced, non-recoverable commitments, without double recovery or a punitive cancellation charge. We do not impose a blanket forfeiture where it would be unlawful.
Sales and campaign performance
Lower-than-hoped sales, clicks, enquiries or returns do not by themselves create a refund entitlement where the agreed services have been properly delivered and no performance guarantee was given. This does not excuse a failure to deliver agreed services or a misleading representation about those services.
If we cannot deliver or there is a service problem
Tell us promptly if agreed work has not been delivered or a service is defective. We will investigate and provide any remedy required by law, which may include fixing the service, a price reduction, cancellation or a refund. If we cancel for reasons unrelated to your breach or cannot deliver an agreed service, we will offer an agreed alternative or refund the amount attributable to undelivered services, without limiting any further rights you have. We will not require you to accept a credit instead of a refund to which you are legally entitled.
Duplicate and incorrect payments
Duplicate charges and confirmed overpayments will be corrected and the excess refunded. Contact us with the invoice reference and payment details, but do not email full card information.
Requesting a review
Email sales@4x4offroad.au with your business name, invoice or partnership reference, payment date and the reason for your request. Include any relevant correspondence or details of the service issue. We will review the request and explain the outcome. Approved refunds are returned to the original payment method where practical; processing time depends on the payment provider. Contacting us first does not remove any lawful dispute or payment-provider rights.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Business purchases can also carry statutory protections. The no-change-of-mind rule does not apply to a refund or other remedy required by law.